| About Us em4miniatures are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at enquiries@em4miniatures.comOur Contact details:em4miniaturesAddress: Unit J5, Dominion Way, Rustington Trading Estate, West Sussex, Rustington, BN16 3HQTel.: 01903 770780, Fax: 01903 369254email: enquiries@em4miniatures.com |
| Making A Purchase Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.PAYPAL. If you wish to pay by PayPal, select this option and you will be transferred to the secure Paypal website where you can make your payment. It's that simple!We accept credit/debit card payment. If you are shopping from outside the UK, place your order and your credit card company will convert the transaction to your own currency.We accept major credit cards such as Visa and Mastercard as well as most debit cards such as Switch, Electron and Solo. We do not charge for any item until it is ready to ship. We do not normally back order items but if we do, they are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet. |
| Delivery Schedule We deliver your order right away. We will normally send your order to you in 3 business days . International orders are generally received in under 14 days. |
| Back Orders If your item is not in stock it will normally be marked as such in the online shop. If for any reason an out of stock item is not identified as such, we will inform you and ask you to re-order. We do not back-order unless requested to. |
| Credit Card Security All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
| Guarantee We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee. |
| Reaching Us If you need to reach us, please email us on enquiries@em4miniatures.com, alternatively, you can write to us at Address: Unit J5, Dominion Way, Rustington, BN16 3HQ, United KingdomTel.: 01903 770780, Fax: 01903 369254 |
| Privacy Policy em4miniatures do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. We do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. |
| Returns Policy Returns Policy:Your rights to return goods are protected under the EU Distance Selling Directive, details of which can be found at:http://www.legislation.gov.uk/uksi/2000/2334/contents/made |